The era of lengthy forms and inconvenient branch visits is gone. Digital customer onboarding in banking is revolutionising how customers start their banking relationships, offering convenience, security, and a seamless experience right from the start.
Digital customer onboarding has changed how we get our customers interested in using our products, for them being the first to be approached by the company among all other clients. So, how exactly does digital customer onboarding work, and why should you care?
This refers to a simplified digital-first approach banks use to incorporate new users into their systems. It starts with opening an account and goes through things like completing Know Your Customer (KYC) checks, learning about available offers, and setting up necessary services – everything online, round-the-clock, anywhere.
A recent survey by European ID technology provider Signicat revealed that up to 68% of individuals had abandoned the digital onboarding process for a banking product by 2022, a notable increase from 63% recorded in 2020.
Remember the last time you opened a bank account? Did you spend ages filling out forms in person? Did you have to bring a pile of papers to prove who you are? For you and the bank, customer onboarding has historically been characterised by slowness and tedium. The reasons it required some improvement include:
The whole process of digital customer onboarding in banking has become more streamlined. What to expect:
You decide it’s time to open a new account. You initiate the digital customer onboarding process with a few simple clicks on your bank’s website or mobile app. No paperwork, no hassle—just straightforward steps to begin your banking relationship.
Verifying your identity used to mean presenting documents at a physical branch. Digital identification has revolutionised this process with secure online methods available today that prove who you are, from document uploads to biometric verification.
During digital customer onboarding in banking, you’re introduced to various products and services tailored to your financial needs. Whether you’re interested in savings accounts, credit cards, or investment opportunities, everything is accessible.
Have questions about a specific product or service? Digital onboarding platforms offer personalised assistance through chatbots or customer service representatives. Get instant answers and guidance before leaving the onboarding process.
Once you’ve explored your options and made your choices, finalising your account setup will be seamless. Funds can be transferred electronically while all necessary documents are securely signed and stored using digital signatures.
Technology is envisaged to impact the future of digital customer onboarding in banking heavily. Banks will conduct deeper analyses using enhanced data to gain insights into their client’s individual preferences, which will further customise the services provided. In the coming days, we will see a banking experience that is speedier, more intuitive, and purely client-focused, from instant approvals to real-time updates.
Digital customer onboarding is the future of banking. It’s a win-win situation for both parties involved, customers and banks. Better still, it would allow the bank to create a more convenient, secure and personalised customer experience, resulting in stronger relationships and increased customer satisfaction.
Digital customer onboarding in banking has significantly revolutionised interaction with financial institutions. Through digitisation, banks can reduce costs, improve operations and increase the level of satisfaction among customers, thus enhancing their engagement rate with financial institutions.
Whether opening your first account or exploring new financial opportunities, digital onboarding ensures a seamless and secure journey from start to finish.
Transform your banking experience today with digital customer onboarding in banking. Embrace the future of finance—one click at a time.
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